I echo the prior comment from PACE's Executive Director Raef Lawson thanking Dean Sorensen for starting this PACE Interest Group. I look forward to stimulating discussions.
One topic that always interests me is measuring and managing customer profitability. Very few CFOs make the effort to report a profit and loss (P&L) statement for each customer. The Sales and Marketing teams need this information so they can answer "Which types of customers are attractive to retain, grow, and win back ... and which types are not?"